How do I win back clients who stopped using us?
Former clients already know you. Many left for fixable reasons, or simply stopped hiring.
- Clients stopped sending roles.
- Should we ask why?
- What do we offer?
List clients with no job orders in the last six to twelve months and find out why: hiring stopped, a new contact, a bad placement or a cheaper agency. Fix what you can, then reach out with something useful, such as market data for their roles or candidates you know. Offer a low-risk restart, like a guarantee extension on the next placement.
Reasons and responses
| Reason | Response |
|---|---|
| Hiring stopped | Stay in touch, watch signals |
| New contact | Introduce yourself with proof |
| Bad placement | Acknowledge and explain the fix |
| Cheaper agency | Show results and fee options |
How we look at it at ShoutEx
We set up lapsed-client lists, outreach and tracking. See paused hiring.
- No lapsed-client list.
- Generic "we miss you" emails.
- Ignoring the reason.
- Discounts first.
- Lapsed list monthly.
- Reason recorded.
- Useful outreach.
- Low-risk restart.
What recruiters and regulators say
Here is what recruiters say.
Existing relationships affect email consent.
Read the CRTC FAQ →Community summaries describe recurring themes in public threads, not individual posts. Vendor pages describe vendor claims, so test them on your own calls.
Read next
Go deeper in the ShoutEx guides, or check the sources behind this answer.
We'll set up lapsed-client outreach.
Book a call →Follow-up questions
How long before a client counts as lapsed?
Six to twelve months, depending on hiring volume.
Should the owner call?
For key accounts, yes.
Do surveys help?
A short exit question does.