How do I automate follow-up for whole-home repiping and lead or poly-B pipe replacement leads?
Repiping is a big decision, often triggered by an insurer, a home sale or a leak. Follow-up has to last longer than for repairs.
- Repipe leads take months to decide.
- Insurers want poly-B replaced. How do we reach those owners?
- How do we explain disruption?
Book an assessment fast, then send a written scope with options, timeline, wall repair responsibilities and price. Many leads come from insurance renewals or home sales, so answer those questions directly. Follow up over weeks, not days: a check-in, a guide to what repiping day looks like and a reminder before the quote expires. Ask for a referral once complete.
Where leads come from
- Insurance renewals asking about poly-B or older piping.
- Home buyers and sellers.
- Repeated leaks.
- Lead service lines and city replacement programs.
A longer sequence
| When | What |
|---|---|
| Same week | Assessment and written scope |
| Day 3 | What repiping day looks like |
| Week 2 | Insurance and timing questions |
| Week 4 | Reminder before quote expires |
How we look at it at ShoutEx
We set up assessment booking, scope templates and longer follow-up. Check your city for lead service line programs to mention accurately.
- Scopes without wall repair details.
- Follow-up that stops after a week.
- Insurance questions dodged.
- Scare tactics.
- Fast assessments.
- Clear written scope.
- Month-long follow-up.
- Referral request after completion.
What plumbers and researchers say
Here is what plumbers and homeowners say.
Homeowners discuss insurers asking about poly-B, which shows what drives demand.
Browse the threads →Follow-up after an inquiry falls under CASL's implied consent rules.
Read the CRTC FAQ →Community summaries describe recurring themes in public threads, not individual posts. Vendor pages describe vendor claims, so test them on your own calls.
Read next
Go deeper in the ShoutEx guides, or check the sources behind this answer.
We'll set up scopes and a longer follow-up sequence.
Book a call →Follow-up questions
Can we target homes with poly-B?
Your job history and home age are better than guessing.
Should we offer financing?
For whole-home repipes, often yes.
Who repairs the drywall?
State it clearly in the scope.