How do I send customers photos and video of the problem with the quote so they approve faster?
Customers approve what they can see. A photo of a corroded valve does more than a paragraph.
- Customers don't believe the repair is needed.
- Can plumbers send quotes from the truck?
- Can customers approve on their phone?
Have plumbers capture photos or a short video of the problem, then send a quote with two or three options from the truck, with the visuals attached. Customers approve and sign on their phone. Most field service software, including Jobber, Housecall Pro and ServiceTitan, supports photos on quotes and online approval. Follow up automatically if it isn't approved.
What to capture
- The problem: leak, corrosion, crack, blockage.
- Context: where it is and what's around it.
- For camera work, the key video clip.
- After photos once fixed.
Keep it simple
Two or three options with clear prices beat a long list. Short notes under each photo explain what the customer is seeing.
How we look at it at ShoutEx
We set up quote templates, photo prompts and follow-up in your software and train plumbers on what to capture. See water heater quote follow-up.
- Quotes with no visuals.
- Long option lists.
- Approval only on paper.
- No follow-up.
- Photos and video on every quote.
- Two or three options.
- Mobile approval and e-signature.
- Automatic follow-up.
What plumbers and researchers say
Here is what plumbers say.
Plumbers share how photos and video help customers trust a quote.
Browse the threads →Jobber's tools connect calls, requests, quotes and scheduling in one place.
Read the product page →ServiceTitan builds booking and communication around live job data.
Read the product page →Community summaries describe recurring themes in public threads, not individual posts. Vendor pages describe vendor claims, so test them on your own calls.
Read next
Go deeper in the ShoutEx guides, or check the sources behind this answer.
We'll set up visual quotes and follow-up in your software.
Book a call →Follow-up questions
Do customers trust video?
Usually more than a description. Keep it short.
Can we reuse photos in marketing?
Ask the customer first and remove anything identifying.
What about commercial quotes?
Same approach, with approver names and PO numbers.