How do I stop job notes, photos and change orders getting lost between the field and the office?
Lost photos and verbal change orders lead to disputes, unbilled work and failed inspections.
- Photos live on techs' phones.
- Change orders are verbal.
- Office can't see what happened.
Use your field service app for every job record: required photos before, during and after, notes by voice or text, and materials used. Write change orders in the app with price and get the customer's signature on site before doing extra work. AI can turn voice notes into clean job summaries for the office to check. Track unbilled change orders.
Required on every job
- Before and after photos.
- Panel photos for panel work.
- Materials used.
- Signed change orders for extra work.
How we look at it at ShoutEx
We set up job templates, required fields and AI summaries. Turning technician notes into job records covers the AI part.
- Photos on personal phones.
- Verbal change orders.
- Notes typed at night.
- Unbilled extras.
- Mobile job records.
- Required photos.
- Signed change orders.
- AI summaries checked.
What electricians and safety authorities say
Here is what electricians say.
Vendor description of AI features in a field service platform.
See the vendor page →Community summaries describe recurring themes in public threads, not individual posts. Vendor pages describe vendor claims, so test them on your own calls.
Read next
Go deeper in the ShoutEx guides, or check the sources behind this answer.
We'll set up templates and change orders.
Book a call →Follow-up questions
Will techs use the app?
If it's quick and required.
Can AI write invoices from notes?
It can draft. Office checks.
Do photos help inspections?
They help records and disputes.