How do I get more Google reviews consistently?
Reviews drive calls from Google Maps and LSAs. A steady habit beats an occasional push.
- We have few reviews.
- Can we offer a discount for reviews?
- Should we reply to bad ones?
Ask every customer, not just happy ones, by sending a review link by text or email after the job, from your field service software. Don't offer incentives or ask only satisfied customers, which Google's rules and the FTC prohibit. Reply to every review, including bad ones, calmly and briefly. Track reviews per month and rating.
Rules to follow
- No incentives for reviews.
- Don't ask only happy customers.
- Don't write or buy reviews.
- Don't discourage negative reviews.
How we look at it at ShoutEx
We set up review requests and reply templates. Our guide to getting reviews has more.
- Asking only happy customers.
- Discounts for reviews.
- No replies.
- Bursts then nothing.
- Every customer asked.
- Automatic link after job.
- Replies to all.
- Monthly tracking.
What electricians and safety authorities say
Here is what Google, the FTC and electricians say.
No incentives, no selective asking, no discouraging negative reviews.
Read the policy →US rule banning fake reviews and incentives tied to sentiment.
Read the rule →Community summaries describe recurring themes in public threads, not individual posts. Vendor pages describe vendor claims, so test them on your own calls.
Read next
Go deeper in the ShoutEx guides, or check the sources behind this answer.
We'll set up requests and replies.
Book a call →Follow-up questions
When should we ask?
Right after the job, while it's fresh.
Do photos help?
Customers can add them. Your profile should have them too.
What about Yelp and HomeStars?
Same rules. Check each platform.