How do I spot clients at risk of leaving?
Clients rarely leave without signs. They're in your CRM and custodian data before the transfer form arrives.
- Clients leave without warning.
- What are the signs?
- Can we get alerts?
Watch for missed reviews, partial transfers out, fewer contacts, a death or divorce in the family, a new spouse with another advisor, complaints or a staff change on their account. Pull these into a simple flag list from your CRM and custodian data, and have the advisor call. Track saves.
Signals
- Missed or cancelled reviews.
- Partial transfers out.
- Life events.
- Complaints.
- Long gaps in contact.
This is general information, not legal or compliance advice. Your dealer, firm or compliance officer decides what you can do.
How we look at it at ShoutEx
We build flag lists and alerts from CRM and custodian data.
- No signals tracked.
- Waiting for transfer forms.
- Data in separate systems.
- No owner for alerts.
- Simple flags.
- Weekly review.
- Advisor calls.
- Saves tracked.
What advisors and regulators say
Here is what advisors say.
Use client data only for appropriate purposes.
Read PIPEDA in brief →Community summaries describe recurring themes in public threads, not individual posts. Vendor pages describe vendor claims, so test them on your own calls.
Read next
Go deeper in the ShoutEx guides, or check the sources behind this answer.
We'll build flags and alerts.
Book a call →Follow-up questions
Can AI predict departures?
It can flag patterns. Advisors call.
Who should call?
The advisor, not an assistant.
What about complaints?
Handle them under your firm's process.