How do I book more jobs from website and Google inquiries without phone tag?
Web leads go cold fast. Phone tag loses most of them before anyone talks.
- We call back and never reach them.
- Should we offer online booking?
- Which jobs can be booked online?
Reply to every form and Google message within minutes with a text and email that offers booking times. Let customers book simple jobs online, such as service calls, EV charger assessments and outlet or lighting work, using your field service software. Ask for photos of the panel or area. Follow up twice if there's no reply. Track inquiry-to-booking rate.
What to book online
| Job | Online booking? |
|---|---|
| Service call | Yes |
| EV charger assessment | Yes |
| Panel upgrade quote | Yes, with photos |
| Commercial work | Call first |
How we look at it at ShoutEx
We set up instant replies, booking and follow-up in your field service software. HVAC lead follow-up uses the same method.
- Callback only.
- No booking option.
- One attempt.
- No tracking.
- Instant text and email.
- Online booking for simple jobs.
- Photo requests.
- Inquiry-to-booking tracked.
What electricians and safety authorities say
Here is what electricians and research say.
Research on how response speed affects lead conversion.
Read the article →Homeowners describe how they choose an electrician after contacting several.
Browse the threads →Community summaries describe recurring themes in public threads, not individual posts. Vendor pages describe vendor claims, so test them on your own calls.
Read next
Go deeper in the ShoutEx guides, or check the sources behind this answer.
We'll set up instant replies and booking.
Book a call →Follow-up questions
Will online booking bring bad jobs?
Rules and photos filter them.
Should prices show online?
Service call fees, yes. Big jobs, ranges.
What about Google messages?
Route them to the same follow-up.